Client Support Specialist

Founded in 1997, WeNeedaVacation.com is an interactive website that advertises more than 4,000 vacation rental homes on Cape Cod, Martha’s Vineyard, and Nantucket. Family-owned, we are a tightly-knit team, passionately committed to two basic principles: top-notch customer service to our clients and using state-of-art technology to provide a powerful yet easy-to-use website.

Client Support Specialist
Job Summary: Fast-paced vacation rental-by-owner website seeks a part-time employee in our Brewster office who would be responsible for providing our valued homeowner clients with excellent marketing and vacation rental management advice. Join our hard-working, passionate team in its culture of open communication, mutual respect, and collaboration.

Responsibilities:

Advise homeowner clients regarding the marketing of their rental properties
Provide homeowner clients guidance in the managing of their rental properties
Write and edit content for our Homeowner Blog and email marketing pieces
Collaborate with other team members to problem solve and brainstorm
Test new website features and enhancements prior to live implementation
Attend local Chamber of Commerce events as our liaison
Support and maintain ongoing relationships with clients via phone and email
Required Skills and Experience:

A proven commitment to providing outstanding personal customer service
Excellent written and oral communication skills
Strong organizational and time management skills, attention to detail, and ability to multi-task
A team player with great interpersonal skills and a sense of humor
Ability to work flexible hours, including some weekend time
Willingness to work both in our Brewster office and independently from home
Rental homeowner or real estate experience a plus
Proficiency in Microsoft Office Suite; HTML a plus
Part time initially (20 hours/week) with potential for full time

To apply, please send cover letter and resumes to [email protected]

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